All Posts in Category: Uncategorized

Patient survey

We’re listening to you and improving patient care

We recently carried out a patient survey called the Practice Accreditation and Improvement Survey. We asked for your honest opinions on the service we provide.

We’re pleased to announce that 98% of all patient ratings about our practice were good, very good or excellent. Thank you!

We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful.

Waiting times in the surgery

Our doctors and staff endeavour to start on time and work as efficiently as possible. At times emergencies can arise, which cause the doctors to run late or sometimes people just require extra time.

We now keep at least one appointment free per session for catching-up time.

We ask patients when making an appointment if they have several matters to discuss, and if so, a double appointment will be made.

Please ensure that you have made an appointment for each family member to be seen.

If you’ve been sitting in our waiting room for more than 20 minutes, please ask the receptionist to check that you have not been overlooked.

This information has been included on the TV in our waiting area, our patient newsletter and our website.

Telephone access to a nurse or doctor

You may contact the clinic at any time. If you call during a doctor’s consulting session, our reception team will usually take a message and have the doctor return your call.

If it’s an emergency, we’ll put your call through to a doctor or nurse for advice.

Patient flow around the reception desk

We are considering ways to make this a smoother process and avoid unnecessary waiting, particularly once you have seen the doctor.

Using the check-in kiosk can avoid the queue on your arrival. Ask us if you don’t know how to use it.

Thank you

Thanks for your valuable feedback. We look forward to continuing to look after your health needs.

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Privacy Policy update

At PVH Medical we take your privacy very seriously.

We have recently reviewed and updated our Patient Privacy Policy, which provides information about how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. In particular, the update addresses matters concerning privacy and our website, social media, direct marketing and online bookings. 

You are able to opt out of some or all of our direct marketing initiatives at any time. 

The full Patient Privacy Policy can be viewed here and there is a brochure available at Reception which summarises the policy.

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PVH Medical Christmas operating hours

Christmas operating hours 2020

Season’s greetings!

Here are our operating hours over the festive season:

  • Thursday 24 December – 8am-1pm
  • Friday 25 December – Closed
  • Saturday 26 December – Closed
  • Sunday 27 December – Closed
  • Monday 28 December – Closed
  • Thursday 31 December – 8am-1pm
  • Friday 1 January – Closed.

In the case of an emergency, please call 000.

On all other days we’re open per our usual operating hours – that’s Monday to Friday 8am-9pm, Saturday 8am-5pm and Sunday 9.30am-1.30pm.

We wish all our patients and their families a very merry Christmas and a happy and healthy new year. Thank you for your ongoing support and letting us take care of your health needs.

We look forward to seeing you in 2021!

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PVH Medical is closed on Anzac Day

We’re closed on Anzac Day

We will be closed this Wednesday for Anzac Day.

We will re-open on Thursday.

A reminder that our usual operating hours are:

  • Monday – Friday: 8 am – 9 pm
  • Saturday: 8 am – 5 pm
  • Closed Sunday and public holidays.

We pay tribute to and remember all those who have served.

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Online bookings at PVH Medical

Online bookings

Need to see a healthcare professional in Pascoe Vale?

Due to the Melbourne lockdown, please call 9304 0500 to make an appointment.

Online bookings are currently switched off.

Consultations are currently being carried out over the phone, unless your doctor requires you to come in to the clinic.

Thank you!

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Online bookings are currently unavailable. Please call us instead. Consultations are being carried out over the phone or on video (telehealth) unless your practitioner requires you to come in to the clinic. Face-to-face COVID-19 vaccination clinics are still running.