We’re a private billing clinic
In order to maintain a high quality of care and service, full payment of your consultation is required on the day you see us.
However, at times your fees may be reduced. This depends on the kind of consultation and is at the discretion of the doctor treating you.
Late cancellation/Failure to attend policies
Late cancellations Fees :
We value all our patients and endeavour to get you into your GP when you need. But we need your help!
If you cannot attend your appointment, to avoid a Cancellation fee of $50.00, please contact the practice with no less than 2 hours’ notice to allow other patients the opportunity to have your appointment time. Exceptional circumstances will be considered.
Failure to attend your appointment
If you Fail to Attend your booked appointment, our clinic has a No Show Policy where a non-refundable fee of $50.00 will be charged to you. We value all our patients and we do have others who could have used that time with our GPs that you booked and did not attend
Fees for general consultations (AS OF 1ST JULY 2023)
General consultations are carried out on weekdays from 8am to 8pm, and on Saturday from 8am to 1pm.
Private patients
| Consult type | Consult length | Private fee | Medicare rebate | Out-of-pocket cost (gap) |
|---|---|---|---|---|
| Telehealth | Less than 6 mins | $45 | $18.85 | $26.15 |
| Telehealth | 6-20 mins | $90 | $41.20 | $48.80 |
| B – Standard | 5-20 mins | $90 | $41.20 | $48.80 |
| C – Long | 20-40 mins | $140 | $79.70 | $60.30 |
| D – Prolonged | 40+ mins | $180 | $117.40 | $62.60 |
Note that the consult type (B, C, D) charged relates to the actual time taken during the consultation rather than the length of appointment booked. WorkCover and TAC consultations will only be billed to the insurer once a claim number has been received (more information below).
Health care card (HCC) holders and pensioners
| Consult type | Payment required |
|---|---|
| Telehealth (less than 6 mins) | $30 (you'll receive a $18.85 rebate) |
| Telehealth (6+ mins) | $55 (you'll receive a $41.20 rebate) |
| In-clinic standard appointment | $55 (you'll receive a $41.20 rebate) |
Fees for after-hours consultations (AS OF 1ST JULY 2023)
After-hours consultations are carried out on weekdays after 8pm, Saturday after 1pm, and Sunday.
Private patients
| Consult type | Consult length | Private fee | Medicare rebate | Out-of-pocket cost (gap) |
|---|---|---|---|---|
| Telehealth | Less than 6 mins | $45 | $18.85 | $26.15 |
| Telehealth | 6-20 mins | $90 | $41.20 | $48.80 |
| B - Standard | 5-20 mins | $107 | $51.80 | $55.20 |
| C - Long | 20-40 mins | $155 | $88.80 | $66.20 |
Health care card (HCC) holders and pensioners
| Consult type | Payment required |
|---|---|
| Telehealth (less than 6 mins) | $30 (you'll receive a $18.85 rebate) |
| Telehealth (6+ mins) | $55 (you'll receive a $41.20 rebate) |
| In-clinic standard appointment | $72 (you'll receive a $51.80 rebate) |
How to claim your rebate
We can process your Medicare rebate when you pay on the day.
This means the rebate will be paid directly into your account within two working days (often on the same day) if you’ve registered your bank account details with Medicare.
If a gap payment is charged, you will need to bring the Medicare cheque in to us as soon as it is received.
Telehealth
You can request an over-the-phone consultation, known as telehealth, by calling us. Your doctor will assess if your healthcare needs can be managed at home or if you need to come in to the clinic.
You can only book a telehealth appointment by calling us, i.e. you cannot book online.
Recent government changes to telehealth
We can only offer a telehealth consultation with a Medicare rebate per our fee schedule above, if you’ve had a face-to-face consult at our clinic within the last year.
This rule does not apply to:
- Infants under 12 months old
- Homeless people
- People who:
- live in a COVID-19 impacted area
- currently have COVID-19 or are in quarantine, or
- are self-isolating as a contact of someone who may have COVID-19.
If you don’t fit the criteria, private non-refundable fees will apply. This means there is no Medicare rebate.
Got more questions about telehealth?
Please read the frequently asked questions about telehealth or call us.
Review appointments
A review appointment is a simple follow-up to check on the progress of a previous problem. It’s generally carried out within two weeks of the original appointment.
Review appointments are charged at a discounted rate for all patients, as long as that is all that is dealt with in your consultation.
Minor procedures
Minor procedures include services such as Implanon insertion and removal, suturing of lacerations, plastering fractures, removal of a foreign body and drainage of abscesses.
The out-of-pocket cost for each of these services varies depending on the complexity of the procedure, but will range for $50 – $250, or more for complex matters. Your doctor will advise you of the out of pocket cost at the time. Payment in full is required on the day of the procedure.
Skin excisions
The out-of-pocket cost for each of these services varies depending on the complexity of the procedure, but will range for $50 – $250, or more for complex matters. Your doctor will advise you of the out-of-pocket cost prior to doing the procedure. Payment in full is required on the day of the procedure.
Dressings
Dressing materials are not covered by Medicare and incur a separate charge on the day, unless included in an excision or minor procedure. Payment for the consultation and dressing fee is required in full on the day and your Medicare rebate will be processed at the time.
- Simple dressing – $10
- Complex dressing – $18
General practice management plans (GPMP) and team care arrangements
Patients may be charged an out-of-pocket cost for the preparation or review of a GPMP and arrangement of appropriate referrals (team care arrangements).
Mental health care plans and treatment consultations
Patients may be charged up to $50 out-of-pocket cost for preparation or review of a mental health care plan.
Shared care antenatal consultations
Several doctors at PVH Medical offer shared antenatal care in association with a number of public obstetric hospitals. Consultation fees apply to the appointment too, but the Medicare rebate is higher and so the out-of-pocket costs are lower than for a usual consultation.
Fees for TAC and WorkCover patients
Consultations for Transport Accident Commission (TAC) patients are billed at the rate determined for the TAC for traffic accident injuries and conditions. All consultations require full payment on the day by the patient.
We will only bill the TAC directly if:
- TAC has accepted full liability
- you provide us with your TAC claim number, and
- all excess payments have been met by you.
Consultations for WorkCover patients are billed at the rate determined for the Victorian WorkCover Authority for work-related injuries and conditions. All consultations require full payment on the day by the patient.
We will only bill the Victorian WorkCover Authority or relevant insurer directly if:
- Victorian WorkCover Authority or insurance has accepted liability, and
- you provide us with your WorkCover claim number.
Any questions about billing?
Fees can be discussed confidentially with your Pascoe Vale doctor and allowances can be made for individual circumstances.
Please ask your doctor if you have any questions about billing.